Returns and exchanges

VSPPARIS  has a 14- day return policy: you have 14 days from when your order is delivered to ship/postmark it back to our return center for a refund or exchange.

 

Returning your purchase

  • Visit http://shop.vspparis.com/and log into your account to begin the return or exchange process.
  • You can view your orders and request a return or exchange for any unwanted items.
  • Place the item(s) in the original shipping box, or any other solid carton box.
  • Close the box and tape it securely.
  • Ship the return with a carrier of your choice. For your safety, make sure to get a tracking number so that the carrier will refund you in the event of theft or loss during delivery to our warehouse.
  • Please send the package to:
  •       Paris Head Office

Vespucci SARL

19 Rue Debelleyme, 75003 Paris / France

 

Exchanges

Purchased items are exchangeable into a different size and colour. All exchanges are based on stock availability and are shipped to you free of charge. Should you be interested in an alternative style, please return your item/s to us and simply purchase the new piece separately at shop.vspparis.com. Kindly note that exchanges are subject to availability.

Sale items are non-exchangeable but can be returned for a full refund.

 

Receiving a refund

Your refund will either be credited to the original credit card or bank account. Please note that in case of a written notice and proof of a return to VSP Paris within 14 days upon arrival, we will issue a refund latest on day 14. In case we have not received a written proof of a return, we allow 30 days to issue a refund.

 

Important information

  • Items must be returned to us in perfect condition accompanied by the return form.
  • Make sure all products are exactly as you received them, with tag and seal still attached.
  • All shoes must be tried on a carpeted surface until you have decided to keep them.
  • Shoes should be returned in their original, undamaged shoes box as this is considered part of the product.
  • Please make sure to return the shoes and shoe box inside another solid carton box to not damage the original packaging.
  • We prefer that items are returned through UPS to ensure they are protected and insured during transit. However, you may return the goods by any other secure transport.
  • Please send the package to:

                Paris Head Office

                Vespucci SARL

 19 Rue Debelleyme, 75003 Paris / France

 

VSP Paris quality guarantee

If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt.

If items have a manufacturing fault that occurred within a 12-month time frame after purchase, please contact us immediately.

 

Prepared by  T-Soft E-Commerce.